Contact

Talk to a human

Email support@airrow.us and we will answer within 1 business day — Monday to Friday, 9am–5pm Pacific. Messages sent over the weekend get answered Monday morning.

You can also use the form below. It reaches the same inbox.

If your question is about an order, include your order number (it is in your confirmation email) and we will get to the answer faster.

Common questions we can settle in one reply

Where is my order? Orders are processed in 1–3 business days and delivered in 7–14 business days. You get tracking by email the moment your order ships.

I want to return it. Every AirRow is covered by the 60-day Better-Flight Guarantee. Email us within 60 days of delivery with your order number and we will send return instructions and refund you in full once the return is on its way back.

Something failed. If your cushion arrives damaged, or a valve or seam gives out inside the 60-day window, send us a photo and we will replace it or refund you — your choice.

I need to change my address or cancel. Email us right away — if it has not shipped yet, we will fix it.